FREQUENTLY ASKED

We are unable to accommodate early check-ins due to our small, but dedicated, housekeeping team who need the day to turn properties around to our impeccable standard. We can't allow guests to have early access, or use one room of the property prior to check-in either.

There are lots of things to do and see along the way in the local area. Please see our guide to find some ideas.

Whenever we have a special offer, we will feature it on our website via the pink pop up on the left of the screen, and via our social media pages.

For latest discounts and offers, please give our friendly team a call on 01743 234 232 or email us on [email protected]

You can view availability for our properties by clicking 'Book' either in our website header or in the individual property page. If you can't see availability for the dates you require, it will mean that the property is likely booked.

Please note that our check-in days are available on Monday and Friday for for 3, 4, or 7 nights.

If you are experiencing issues, or would like to book for 2026, please contact our friendly team on 01743 234 232.

If you would like to reserve a property, our friendly team can place a temporary 24 hour block for your chosen property and dates, which gives you some more time to place your booking.

Our guests can choose to stay for 3, 4, or 7 nights with check-in days available on Monday and Friday.

Yes, all our properties have hardstanding areas in which you can safely park your car.

Some properties have car ports as well as electric car charging points free for our guests to use. These are listed under the features section of each property.

The property sleeping capacity is clearly stated in the property description of each property indicating the maximum number of guests that can be accommodated. It will also denote any additional pull-out beds.

Guests must not exceed the sleeping capacity of properties at night.

Provided the maximum sleeping capacity of the property is not exceeded, you can invite friends to stay with you. You are responsible for your guests.

Yes, we are proud to offer a 5% discount on all our properties. This includes emergency services, police, NHS, social care sector, and armed forces personnel.

How do I claim my discount?

While booking online currently doesn't support applying the discount directly, you can still claim it. Simply contact us via email at [email protected]. Let us know you qualify for the discount and the dates you'd like to book. We'll then provide you with a unique discount code to use during the booking process.

Are there any restrictions on the discount?

The 5% discount applies to all booking dates except for Christmas and New Year.

There are a number of local taxi firms that accommodate guests staying at Marrington Escapes including Paul's Taxi's (Westbury), Amber Cabs (Welshpool), and Wrights Taxi's (Welshpool).

For a full list of local suppliers, please contact our friendly team at [email protected].

Absolutely, we are very dog friendly.

Please refer to our Doggy Guidelines whilst staying at Marrington Escapes. It is also included in your welcome pack for helpful guidance. Please note that we charge £50 per stay.

Beds at the properties are made up with white duvets and bed linen is included in the holiday price.

Towels are also provided in the en-suites and bathrooms, with different coloured towels for hot tub use also available. Linen and towels are changed on a weekly basis.

However, if you would like an additional change of bed linen or towels during your stay, please let us know with your booking and we can arrange this for you and let you know any additional cost.

Whether you often book private chefs to your functions, or are a first-timer looking to make this occasion extra special, we’ve compiled a guide to ensure that your celebration goes off without a hitch. It contains a list of local suppliers, as well as some other useful information to assist you.

We have four designated trails on the estate; Fisherman's Path, Alpine Lodge Loop, Woodland Loop and Hall Loop. These walks are detailed in the Dingle Valley Trail map, where guests can be guided by how adventurous they feel and their ability to access walking routes.

There are also lots of public footpaths that link to the estate. To help assist guests when walking on the estate, our team ensures that every visitor has, not only the welcome pack, the Map but also an Ordnance Survey map to assist.

Whilst exploring the estate, we ask guests to remain on designated public footpaths and signposted pathways.

Whilst many choose Marrington Escapes for it’s serene sense of relaxation, our fast broadband and strong WiFi connectivity make for a great place for remote working too.

Please note that we are reliant on the performance of our third-party service provider and do not guarantee that there will not be temporary interruptions to service due to reasons beyond our control.

Previous guests have used Sainsbury’s and Tesco for food deliveries to Marrington Escapes.

For all those extra bits and/or in-person shopping, there is also a Co-op in Churchstoke about 3 miles away and a Tesco and Morrisons in Welshpool which is about 7 miles in the opposite direction. 

Chirbury does have a small village shop too!

We provide enough logs and firelighters to get you started. If you need any extras, there is a list of local shops and supermarkets included in your welcome pack.

You will find our terms and conditions on our website on the footer clearly marked and prior to your booking. Guests are required to read and agree to these.

We also send these out again with your booking confirmation and they are included within your welcome pack on arrival at your holiday cottage.

We ask for 50% of the full booking value as deposit at time of booking to secure your property. A second payment is then due 6 weeks prior to your arrival for the residual 50%. A full payment breakdown is provided at check-out.

For last-minute bookings, or if you are booking to arrive within a 6-week period, the full 100% booking fee (plus refundable security deposit) is payable at the time of booking.

We offer a secure online payment option at the time of booking and you can pay your deposit or balance by debit card, credit card (including American Express) or by direct bank transfer.

There are no additional charges for debit/credit cards.

We do understand sometimes circumstances change and you may need to amend your holiday dates or requirements.

Our friendly team will always endeavour to help amend your booking if we can. For holiday amendments and cancellations, please refer to the Terms and Conditions and notify us by email immediately: [email protected].

Each of our properties has a range of games for your use such as croquet, boules, giant Jenga and Monopoly.

Additionally, we also have table football/air hockey and table tennis available at some properties.

Property details will include what is usually included in the cottage you select – but the exact selection available is not guaranteed.

Yes, there is. Smoking is not allowed in any of our properties.

There is an ashtray under the sink in the kitchen of each property for use outside the property.

Please see our Terms and Conditions which highlight potential cleaning costs incurred if this condition is broken.

We do ask guests to leave your holiday cottage clean and tidy at the end of your stay, with beds stripped and bedding left in the bedrooms, towels in baths or shower trays and rubbish in appropriate outside bins.

For any further guidance on your responsibilities as a customer, please see our Terms and Conditions.

We do ask guests to check carefully that you haven’t left anything behind when you leave – especially phone chargers!

However, we will do our best to return any forgotten items provided they are not too large or heavy. A reasonable postage charge may be applied.