We hope that you’ll find all of the answers to your questions on this page but if you would still like to speak to us about your stay, please don’t hesitate to get in touch by either calling or email us. All of our details can be found on our contact page

FAQs

What time is Arrival and Departure?

You can check into our properties from 17:00. Although this may seem late, we only have a small housekeeping team to ensure each property is spick and span before your arrival.

Check out of the properties is prior to 10:00 on the day of your departure. This is prompt, as our Housekeeping team are quick off the mark!

When is your property changeover day/s?

Our changeover day is Friday.

Is there parking at the property?

Yes, all our properties have hardstanding areas in which you can safely park your car.

Some properties have car ports as well as electric car charging points free for our guests to use. These are listed under the features section of each property.

Can we invite friends to stay with us?

Provided the maximum sleeping capacity of the property is not exceeded, you can invite friends to stay with you. You are responsible for your guests.

What is the sleeping capacity of my property?

The property sleeping capacity is clearly stated on the website for each property indicating the maximum number of guests that can be accommodated.

It will also denote any additional pull-out beds.

Does the property have access to Wifi?

All our properties have free access to WiFi and broadband.

We are reliant on the performance of our third-party service provider and do not guarantee that there will not be temporary interruptions to service due to reasons beyond our control.

Where do I find Terms and Conditions for my holiday booking?

You will find our Terms and Conditions on our website on the footer clearly marked and prior to your booking, you will need to read and agree to these.

We also send these out again with your booking confirmation and they are included within your Welcome Pack on arrival at your holiday cottage.

Are bed linen and towels provided?

Beds at the properties are made up with white duvets and bed linen is included in the holiday price.

Towels are also provided in the en-suites and bathrooms, with different coloured towels for hot tub use also available. Linen and towels are changed on a weekly basis.

However, if you would like an additional change of bed linen or towels during your stay, please let us know with your booking and we can arrange this for you and let you know any additional cost.

How much deposit will I have to pay to secure my booking?

We ask for 50% of the full booking value as deposit at time of booking to secure your property.

A second payment is then due 6 weeks prior to your arrival for the residual 50%. If you are booking to arrive within a 6-week period, the full 100% booking fee is payable at the time of booking.

How do I pay for my holiday?

We offer a secure online payment option at the time of booking and you can pay your deposit or balance by debit card, credit card (including American Express) or by direct bank transfer.

There are no additional charges for debit/credit cards.

What happens if I need to cancel my holiday once booked?

We do understand sometimes circumstances change and you may need to amend your holiday dates or requirements.

We will always endeavour to help amend your booking if we can, just contact Philippa Bason on 07834 587096.

However, if you need to cancel a holiday completely, please refer to the Terms and Conditions and notify us by email immediately: [email protected]

Can I bring my dog?

Absolutely, we are very dog friendly.

The only property where we DON'T accommodate dogs is Marrington Mill due to protection of wildlife in this valley. Please refer to the Canine Code of Conduct whilst staying at Marrington Escapes.

It is on the website in the footer of the Home page and also in your Welcome Pack for helpful guidance.

Do I need to clear the property when I leave?

We do ask you to leave your holiday cottage clean and tidy at the end of your stay, with beds stripped and bedding left in the bedrooms, towels in baths or shower trays and rubbish in appropriate outside bins.

For any further guidance on your responsibilities as a customer, please see our Terms and Conditions.

Do you have any special offers for properties?

Whenever we have a special offer, we will feature it on our website at marringtonescapes.co.uk or on our social media Facebook page.

If you are interested in finding out immediately, do sign up for our newsletter on the website at marringtonescapes.co.uk/offers

Do you provide any games at the properties?

Each of our properties has a range of games for your use such as croquet, boules, giant Jenga and Monopoly.

Additionally, we also have table football/air hockey and table tennis available at some properties.

Property details will include what is usually included in the cottage you select – but the exact selection available is not guaranteed.

Is there a smoking Policy in the properties?

Yes, there is. Smoking is not allowed in any of our properties.

There is an ashtray under the sink in the kitchen of each property for use outside the property.

Please see our Terms and Conditions which highlight potential cleaning costs incurred if this condition is broken.

What if I leave something behind at the property when I leave?

We do ask you to check carefully that you haven’t left anything behind when you leave – especially phone chargers!

However, we will do our best to return any forgotten items provided they are not too large or heavy. A reasonable postage charge may be applied.

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