FAQs
You can check into our properties from 17:00. Although this may seem late, we only have a small housekeeping team to ensure each property is spick and span before your arrival.
Check out of the properties is prior to 10:00 on the day of your departure. This is prompt, as our Housekeeping team are quick off the mark!
Our changeover day is Friday.
Yes, all our properties have hardstanding areas in which you can safely park your car.
Some properties have car ports as well as electric car charging points free for our guests to use. These are listed under the features section of each property.
Provided the maximum sleeping capacity of the property is not exceeded, you can invite friends to stay with you. You are responsible for your guests.
The property sleeping capacity is clearly stated on the website for each property indicating the maximum number of guests that can be accommodated.
It will also denote any additional pull-out beds.
All our properties have free access to WiFi and broadband.
We are reliant on the performance of our third-party service provider and do not guarantee that there will not be temporary interruptions to service due to reasons beyond our control.
You will find our Terms and Conditions on our website on the footer clearly marked and prior to your booking, you will need to read and agree to these.
We also send these out again with your booking confirmation and they are included within your Welcome Pack on arrival at your holiday cottage.
Beds at the properties are made up with white duvets and bed linen is included in the holiday price.
Towels are also provided in the en-suites and bathrooms, with different coloured towels for hot tub use also available. Linen and towels are changed on a weekly basis.
However, if you would like an additional change of bed linen or towels during your stay, please let us know with your booking and we can arrange this for you and let you know any additional cost.
We ask for 50% of the full booking value as deposit at time of booking to secure your property.
A second payment is then due 6 weeks prior to your arrival for the residual 50%. If you are booking to arrive within a 6-week period, the full 100% booking fee is payable at the time of booking.
We offer a secure online payment option at the time of booking and you can pay your deposit or balance by debit card, credit card (including American Express) or by direct bank transfer.
There are no additional charges for debit/credit cards.
We do understand sometimes circumstances change and you may need to amend your holiday dates or requirements.
We will always endeavour to help amend your booking if we can, just contact Philippa Bason on 07834 587096.
However, if you need to cancel a holiday completely, please refer to the Terms and Conditions and notify us by email immediately: [email protected].
Absolutely, we are very dog friendly.
Please refer to the Canine Code of Conduct whilst staying at Marrington Escapes. It is on the website in the footer of the Home page and also in your Welcome Pack for helpful guidance.
We do ask you to leave your holiday cottage clean and tidy at the end of your stay, with beds stripped and bedding left in the bedrooms, towels in baths or shower trays and rubbish in appropriate outside bins.
For any further guidance on your responsibilities as a customer, please see our Terms and Conditions.
Whenever we have a special offer, we will feature it on our website at marringtonescapes.co.uk or on our social media Facebook page.
If you are interested in finding out immediately, do sign up for our newsletter on the website at marringtonescapes.co.uk/offers
Each of our properties has a range of games for your use such as croquet, boules, giant Jenga and Monopoly.
Additionally, we also have table football/air hockey and table tennis available at some properties.
Property details will include what is usually included in the cottage you select – but the exact selection available is not guaranteed.
Yes, there is. Smoking is not allowed in any of our properties.
There is an ashtray under the sink in the kitchen of each property for use outside the property.
Please see our Terms and Conditions which highlight potential cleaning costs incurred if this condition is broken.
We do ask you to check carefully that you haven’t left anything behind when you leave – especially phone chargers!
However, we will do our best to return any forgotten items provided they are not too large or heavy. A reasonable postage charge may be applied.