We hope that you’ll find all of the answers to your questions on this page but if you would still like to speak to us about your stay, please don’t hesitate to get in touch by either calling or email us. All of our details can be found on our contact page


What time is arrival and departure?

You can check into our properties from 17:00. Although this may seem late, we only have a small housekeeping team to ensure each property is spick and span before your arrival.

Check out of the properties is prior to 10:00 on the day of your departure. This is prompt, as our Housekeeping team are quick off the mark!

Do you accommodate early check-in?

We are unable to accommodate early check-ins due to our small, but dedicated, housekeeping team who need the day to turn properties around to our impeccable standard. We can't allow guests to have early access, or use one room of the property prior to check-in either.

There are lots of things to do and see along the way in the local area. Please see our guide to find some ideas.

Do you have any special offers for properties?

Whenever we have a special offer, we will feature it on our website via the pink pop up on the left of the screen, and via our social media pages.

For latest discounts and offers, please give our friendly team a call on 01743 234 232 or email us on [email protected]

I can't see availability for the property I would like to stay in.

You can view availability for our properties by clicking 'Book' either in our website header or in the individual property page. If you can't see availability for the dates you require, it will mean that the property is likely booked.

Please note that our check-in days are available on Monday and Friday for for 3, 4, or 7 nights.

If you are experiencing issues, or would like to book for 2026, please contact our friendly team on 01743 234 232.

I'd like to reserve a property and date. Is this possible?

If you would like to reserve a property, our friendly team can place a temporary 24 hour block for your chosen property and dates, which gives you some more time to place your booking.

When are your property changeover days?

Our guests can choose to stay for 3, 4, or 7 nights with check-in days available on Monday and Friday.

Is there parking at the property?

Yes, all our properties have hardstanding areas in which you can safely park your car.

Some properties have car ports as well as electric car charging points free for our guests to use. These are listed under the features section of each property.

What is the sleeping capacity of my property?

The property sleeping capacity is clearly stated in the property description of each property indicating the maximum number of guests that can be accommodated. It will also denote any additional pull-out beds.

Guests must not exceed the sleeping capacity of properties at night.

Can we invite friends to stay with us?

Provided the maximum sleeping capacity of the property is not exceeded, you can invite friends to stay with you. You are responsible for your guests.

Are there any local taxi firms ?

There are a number of local taxi firms that accommodate guests staying at Marrington Escapes including Paul's Taxi's (Westbury), Amber Cabs (Welshpool), and Wrights Taxi's (Welshpool).

For a full list of local suppliers, please contact our friendly team at [email protected].

Can I bring my dog?

Absolutely, we are very dog friendly.

Please refer to our Canine Code of Conduct whilst staying at Marrington Escapes. It is also included in your welcome pack for helpful guidance. Please note that we charge £50 per dog.

Are bed linen and towels provided?

Beds at the properties are made up with white duvets and bed linen is included in the holiday price.

Towels are also provided in the en-suites and bathrooms, with different coloured towels for hot tub use also available. Linen and towels are changed on a weekly basis.

However, if you would like an additional change of bed linen or towels during your stay, please let us know with your booking and we can arrange this for you and let you know any additional cost.

I'd like to book a private chef, do you have any recommendations?

Whether you often book private chefs to your functions, or are a first-timer looking to make this occasion extra special, we’ve compiled a guide to ensure that your celebration goes off without a hitch. It contains a list of local suppliers, as well as some other useful information to assist you.

Can you recommend any walks on the estate?

We have four designated trails on the estate; Fisherman's Path, Alpine Lodge Loop, Woodland Loop and Hall Loop. These walks are detailed in the Dingle Valley Trail map, where guests can be guided by how adventurous they feel and their ability to access walking routes.

There are also lots of public footpaths that link to the estate. To help assist guests when walking on the estate, our team ensures that every visitor has, not only the welcome pack, the Map but also an Ordnance Survey map to assist.

Whilst exploring the estate, we ask guests to remain on designated public footpaths and signposted pathways.

Does the property have access to Wifi?

Whilst many choose Marrington Escapes for it’s serene sense of relaxation, our fast broadband and strong WiFi connectivity make for a great place for remote working too.

Please note that we are reliant on the performance of our third-party service provider and do not guarantee that there will not be temporary interruptions to service due to reasons beyond our control.

I'd like to arrange a supermarket delivery. Do any supermarkets deliver to Marrington Escapes?

Previous guests have used Sainsbury’s and Tesco for food deliveries to Marrington Escapes.

For all those extra bits and/or in-person shopping, there is also a Co-op in Churchstoke about 3 miles away and a Tesco and Morrisons in Welshpool which is about 7 miles in the opposite direction. 

Chirbury does have a small village shop too!

Do you provide firewood for the logburners and firepits?

We provide enough logs and firelighters to get you started. If you need any extras, there is a list of local shops and supermarkets included in your welcome pack.

Where do I find terms and conditions for my holiday booking?

You will find our terms and conditions on our website on the footer clearly marked and prior to your booking. Guests are required to read and agree to these.

We also send these out again with your booking confirmation and they are included within your welcome pack on arrival at your holiday cottage.

How much deposit will I have to pay to secure my booking?

We ask for 50% of the full booking value as deposit at time of booking to secure your property. A second payment is then due 6 weeks prior to your arrival for the residual 50%. A full payment breakdown is provided at check-out.

For last-minute bookings, or if you are booking to arrive within a 6-week period, the full 100% booking fee (plus refundable security deposit) is payable at the time of booking.

How do I pay for my holiday?

We offer a secure online payment option at the time of booking and you can pay your deposit or balance by debit card, credit card (including American Express) or by direct bank transfer.

There are no additional charges for debit/credit cards.

What happens if I need to cancel my holiday once booked?

We do understand sometimes circumstances change and you may need to amend your holiday dates or requirements.

Our friendly team will always endeavour to help amend your booking if we can. For holiday amendments and cancellations, please refer to the Terms and Conditions and notify us by email immediately: [email protected].

Do you provide any games at the properties?

Each of our properties has a range of games for your use such as croquet, boules, giant Jenga and Monopoly.

Additionally, we also have table football/air hockey and table tennis available at some properties.

Property details will include what is usually included in the cottage you select – but the exact selection available is not guaranteed.

Is there a smoking policy in the properties?

Yes, there is. Smoking is not allowed in any of our properties.

There is an ashtray under the sink in the kitchen of each property for use outside the property.

Please see our Terms and Conditions which highlight potential cleaning costs incurred if this condition is broken.

Do I need to clear the property when I leave?

We do ask guests to leave your holiday cottage clean and tidy at the end of your stay, with beds stripped and bedding left in the bedrooms, towels in baths or shower trays and rubbish in appropriate outside bins.

For any further guidance on your responsibilities as a customer, please see our Terms and Conditions.

What if I leave something behind at the property when I leave?

We do ask guests to check carefully that you haven’t left anything behind when you leave – especially phone chargers!

However, we will do our best to return any forgotten items provided they are not too large or heavy. A reasonable postage charge may be applied.